Casper Reviews

so here we are 5 years in ,backs in ruin, but dont take my word for it ,we replaced it last week, and tday we thourght cut it open ,lets see what there refering to when they say there FANATICAL about our comfort ,there are three layers of foam on a bigger piece of foam ,erm wheres the science, it all feels the same just the one in the middle of said sandwich is yellow, i feel conned its a frikkin scam in my oppinon for what its worth , you certainly dont here from these companys anymore unless you place a bad review ,then its please get in touch blah blah, our backs are screaming ,the matress hollows to the shape of your body and thats ware you stay, sleep across and it dosent matter if you turn it ,sleep across it ,we in the end sleped on the other side, it even said do not turn over, but it was the lesser of two evils for a while ,maybe some of you are happy fine , but its a lot of cash , and i dont feel the backup from this company was ever there.

I have to say that I love Casper’s products and I happily invested $1200 into their Repose bedframe assuming it would last long because it’s made of wood. The website is easy to navigate, lots of details on the products, payment was easy, delivery was easy and setup was pretty breezy. The bedframe didn’t come damaged AT ALL and it was beautiful. It’s sturdy and heavy; built like a brick. But despite all those positives, I’m rather upset about the bedframe getting damaged so easily.

I have the bedframe in a bedroom with little to no traffic (other than changing bedsheets). The edge of the bedframe somehow chipped off exposing the regular wood underneath. Since I got the dark oak color, it’s very obvious and noticeable. I’ve had friends who had bed frames from IKEA for 10+ years with no damage and myself included. So I have to say that I’m very upset that I spent over $1000 on this bedframe that now has this chip that somehow occurred. I was under the impression that if I paid more, I would get a longer lasting product but I guess not.

What disappointed me even more was when I contacted customer service to see if they could provide me a solution like maybe give me a brand or color of wood stain so I could repair this very obvious chip, they never responded to me after saying they “forwarded my concern to the team”. I used to love Casper and I love the Repose bedframe design, but now I feel less enthusiastic about ever buying this brand or recommending them anymore.

Also, I have their mattress and the mattress seems fine. But it was supposed to come with a pool float and it never did. So I reached out to Casper about that years ago too and they lied to me saying they sent it out but gave no info. I tried to give them another chance with this bedframe and they sabotaged it. Will never buy from Casper ever again.

The pillow was comfortable for a little while but quickly lost shape and became uncomfortable. This happened despite me fluffing it every week

We bought their linen sheets for over $350. After a little over a year, the sheets are visible thinned out and are disintegrating. Linen sheets are meant to last several years, hence also their price. Casper is selling inferior products and won’t acknowledge, reimburse or replace their poor products. Zero confidence. I recommend buying from recognized manufacturers of quality products. Casper is clearly a struggling internet “startup”. Evidently, they are resorting to poor quality at the expense of their customers while their unsustainable business model is failing.

This pillow hurt my neck and back and I was in pain for weeks.

When I tried to exchange it, customer support took a week to reply and then told me I was past the return deadline. It would have been fine if they didn't take that long to reply.

I wanted to exchange for their original pillow which I had used before and LOVED. Now I'm stuck with a useless piece of foam and I'll never buy from Casper again although I was a huge fan before this poor customer service experience.

When we first received our mattress it seemed firm and supportive.
Just over s year ( and out if guarantee) it is not worth the money.
On my husband's side it slopes and is very uncomfortable.
Not as bad on my side but slopes all the same.
Save your money towards a decent mattress with longevity.

My purchased glow-light worked well for several months, before ceasing charging and working very inconsistently. I contacted customer support, and received a response but absolutely no follow-through. My lamp remains under warranty, but I have still received no response over 11 days after they acknowledged my request. Extremely frustrating.

Beware of these mattresses in the long term. As first the mattress was comfortable but after 3-4 months where we sleep was a distinct dip on either side. This then left a firm ridge down the middle of the bed. The instructions for turning etc were followed to the letter but after 18 months it has had to be replaced. For the price not good value.

Unfortunately, my old mattres was ripped and I had to find a new one in a very short time, because I needed a place to sleep on. Of course, in my town there are no shops which are specialized in mattresses and I started to find something online. I had to sleep on a floor for couple of days, however it wasn't for nothing. I got my new mattress from this website in couple of days and now I'm really glad that I mad such a decision in the past to apply to this company. I see the quality of this mattres and I understand that it was made because of really hard work.

This was the first time I have purchased a mattress in a box. What a huge delight! After years of sleeping on this mattress, I still love it. It was worth every penny! Can't put a price on a good nights sleep.

I am extremely sensitive to smells, I can happily report that this mattress exhibited no irritating odors right out of the box.